Refund policy
Returns
Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you an exchange. WE DO NOT OFFER REFUNDS!!
To be eligible for a Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase and we also require photo proof of the product.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CLSB.shoes.apparel@gmail.com and send your item to: 2403 Hillman St, Youngstown OH 44507, United States.
Shipping
To return your product, you should mail your product to: 2403 Hillman St, Youngstown OH 44507, United States.
You will be responsible for paying for your own shipping costs for Exchanging your item unless the mistake was made on our end. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your Exchange item.